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Frequently asked questions about ReachReport

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About Your Payments

Billing

"Can I change plans anytime?"

Yes, you can change plans or cancel anytime. Plans renew every month. If you cancel before your plan renews you will no longer be charged.

"My clip volume fluctuates, which plan should I contract?"

We recommend contracting the smallest suitable tier. You can then upgrade when you hit the plan limit. If your volume decreases again in the next month you can downgrade your plan. This way your subscription will match your clip volume even if it fluctuates.

"What happens if I exceed the number of clips in my plan?"

As you approach the clip limit for your plan, we will notify you that you've reached 90% and 100% of your limit. These alerts give you time to upgrade your subscription to the next tier.

"Do all plans include all features?"

All plans include all features. You get unlimited reports, clients & users.

"Are there any additional fees?"

None, you only pay for the clips.

About Your Features

Features

"How does ReachReport work?"

ReachReport is a tool that helps you create coverage reports for your campaigns. It allows you to aggregate media coverage and social media metrics effortlessly.

"What types of media coverage can I track?"

You can track articles from newspapers, magazines, blogs, and online publications. We also support social media mentions and engagement metrics.

"Can I customize my reports?"

Yes, you can fully customize your reports with your branding, colors, and layout. You can also choose which metrics to include and how to present them.

About Your Support

Support

"Any other questions that have not been answered?"

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